“Digital-first” has become a buzzword across industries, too often used to signal innovation, agility, or modernization. But here’s the paradox I see time and again:🚨 Many digital-first initiatives unintentionally become people-last. And when people feel left behind, transformation doesn’t just stall — it fails. ❌ The Digital-First Illusion Let’s start with what “digital-first” often looks… Continue reading When ‘Digital First’ Becomes ‘People Last’ — Transformation Fails
